Quality at CSW
CSW operates a comprehensive, fully documented Quality Management System for the successful management and administration of all internal and external projects which is accredited under ISO 9001:2000 and TickIT Issue 5.
Lloyd's Register Quality Assurance (LRQA) carry out periodic surveillance audits to ensure that our defined processes and procedures are complied with and to verify that CSW is continually seeking to improve the quality of service we offer to our customers.
CSW is also fully accredited with the Institute of IT Training (IITT) for provision of training services to support our Case Notes and KMS products. It provides CSW with objective benchmarking of our training services and enhanced recognition for the services that we provide.
CSW is committed to focusing on quality improvement and we believe the amount of effort we invest in our systems is paramount in sustaining long term business success and opportunity. Our continually evolving quality management system and accredited training services ensures that both our customers and our own organisation benefit from:
- Improved products, process and service quality
- Increased customer satisfaction levels
- Improved productivity, less waste
- Increased cost savings, which we can pass on to our customers
- Improved services such as training, hosting service, and consultancy
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XML-based Knowledge Management Suite |
Cross-Agency, Shared-Care Electronic Health Records |
Improves Bed Management & Reduces Average Length of Stay |
